How does GetMyBoat handle security deposits?
Owners can add a security deposit to their listing, as long as it is added before a reservation is booked.
When you book a listing with a security deposit, your payment details are stored but not charged or authorized for the deposit. This is also referred to as an "incidental coverage limit" on our platform. This amount represents the maximum a boat owner can claim for damage.
If an owner wants to make a claim on the security deposit, they must do so within 48 hours of the checkout date. If a claim is made, GetMyBoat will mediate and collect payment from the guest, as necessary.
Security deposits cannot be handled off-site in cash, as off-site payments are a violation of GetMyBoat’s terms. Additionally, GetMyBoat cannot help in the collection of any deposit arrangements made off the GetMyBoat platform.
What happens if an owner makes a claim on my deposit for damages?
Boat owner and guests should first work together to resolve any issue. A pre-rental and post rental walkthrough can help set expectations and minimize disagreements. Should an issue need to be escalated, GetMyBoat will collect documentation substantiating the boat owner’s claim and work with both sides towards a resolution.
GetMyBoat’s goal is to resolve security deposit claims within one week.
Can a security deposit be collected outside of the GetMyBoat website?
How is the price determined for my reservation?
The price for your reservation is determined by the owner fee for the services they are providing and GetMyBoat’s 10% service fee. GetMyBoat’s service fee go towards website maintenance and our customer support team.
There is no deposit charged in order to send a reservation request or after being approved for a reservation request. Only if an owner makes a claim can a security deposit be charged to your card.
If an owner makes a claim, then GetMyBoat will gather more information from both parties and be the mediator. It is at the discretion of GetMyBoat as to whether a guest will pay an owner a security deposit. If deemed appropriate GetMyBoat will charge the guest the security deposit using the payment method on your account. The security deposit amount will be the amount listed at the time the reservation request was approved.
What are guest service fees?
The GetMyBoat service fee covers the cost to run the site and our customer support team. This fee is a 10% fee on top of cost of reservation.